This policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore, the way this website processes, stores and protects user data and information will also be detailed within this policy.
The website
This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies with all UK national laws and requirements for user privacy.
Use of cookies
What are cookies? Cookies are small files saved to the user’s computer’s hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.
What do we use cookies for? We may use cookies to remember personal settings you have chosen at our website. In no other context do we use cookies to collect information that identifies you personally. Most of the cookies we set are automatically deleted from your computer when you leave our website or shortly afterwards.
We use anonymous session cookies (short-term cookies that disappear when you close your browser) to help you navigate the website and make the most of the features. If you log into the website, application or a course as a registered user, your session cookie will also contain your user ID so that we can check which services you are allowed to access.
This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computer’s hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information.
Should users wish to deny the use and saving of cookies from this website onto their computer’s hard drive, they should take necessary steps within their web browser’s security settings to block all cookies from this website and its external serving vendors.
Personal information
Whilst using our website, software applications or services, you may be required to provide personal information (name, address, email, account details, etc.). We will use this information to administer our website, applications, client databases and marketing material. We will ensure that all personal information supplied is held securely in accordance with the General Data Protection Regulation (EU) 2016/679, as adopted into law of the United Kingdom in the Data Protection Act 2018. Further, by providing telephone, fax and email details, you consent to Hafod Memorials contacting you using that method. You have the right at any time to request a copy of the personal information we hold on you. Should you wish to receive a copy of this, or would like to be removed from our database, please contact us at contact@hafodmemorials.co.uk
Information collection and use
How do we collect information? Hafod memorials collects information in two possible ways:
a. When you directly give it to us (“Directly Provided Data”)
When you sign up for our site, purchase our products or communicate with us, you may choose to voluntarily give us certain information – for example, by filling in text boxes or completing registration forms. All this information requires a direct action by you at that time in order for us to receive it.
b. When you give us permission to obtain from other accounts and third party data processors (“User Authorised Data”)
Depending on your settings or the privacy policies for other online services, you may give us permission to obtain information from your account with those other services. For example, this can be via social media, cookies or by choosing to send us your location data when accessing our website from your smartphone. Please see section below on cookies and third party data processors.
How long do we keep your data for?
Hafod Memorials will not retain your personal information longer than necessary. We will hold onto the information you provide either while your account is in existence, or as needed to be able to provide the Services to you, or (in the case of any contact you may have with
our Sales, Customer Care or Support teams) for as long as is necessary to provide supportrelated reporting and trend analysis only.
If legally required or if it is reasonably necessary to meet regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our Terms and Conditions, we may also retain some of your information for a limited period of time as required, even after you have closed your account or it is no longer needed to provide the Services to you.
WHAT DATA WE COLLECT:
We may collect the following information:
Name Contact information including email address Address Demographic information such as postcode, preferences and interests
WHAT WE DO WITH THE INFORMATION WE GATHER:
We require this information to understand your needs and provide you with a better service,
and in particular for the following reasons:
Internal record keeping Process online orders We may use the information to improve our products and services. We may periodically send promotional emails about new products, special offers or other
information which we think you may find interesting using the email address which you
have provided. From time to time, we may also use your information to contact you for market research
purposes. We may contact you by email, phone, or mail.
Data Security
Hafod Memorials will not sell or rent your personally identifiable information, gathered as a result of filling out the site registration form, to anyone.
Choosing how we use your data
We understand that you trust us with your personal information and we are committed to ensuring you can manage the privacy and security of your personal information yourself.
With respect to the information relating to you that ends up in our possession, and recognising that it is your choice to provide us with your personally identifiable information, we commit to giving you the ability to do all of the following:
You can verify the details you have submitted to Hafod Memorials by emailing contact@hafodmemorials.co.uk or calling (01745) 851 863 during office hours. Our security procedures mean that we may request proof of identity before we reveal information, including your e-mail address and possibly your address.
You can also contact us by the same method to change, correct, or delete your personal information controlled by Hafod Memorials regarding your profile at any time. Please note though that, if you have shared any information with others through social media channels, that information may remain visible, even if your account is deleted.
You can always feel free to update us on your details at any point by emailing contact@hafodmemorials.co.uk or calling (01745) 851 863 during office hours. You can unsubscribe from receiving marketing emails from us by clicking the “unsubscribe” link at the bottom of any email. Once you do this, you will no longer receive any emails from us.
You can request a readable copy of the personal data we hold on you at any time. To do this, please contact us by emailing contact@hafodmemorials.co.uk or calling (01745) 851 863 during office hours.
TRACKING SITE VISITS
Like most websites, this site uses Google Analytics (GA) to track user interaction. We use this
data to determine the number of people using our site, to better understand how they find
and use our web pages and to see their journey through the website.
Although GA records data such as your geographical location, device, internet browser and
operating system, none of this information personally identifies you to us. GA also records
your computer’s IP address which could be used to personally identify you, but Google do not
grant us access to this. We consider Google to be a third-party data processor.
Google Analytics makes use of cookies, details of which can be found on Google’s developer
guides. For your information, our website uses the analytics.js implementation of GA.
Disabling cookies on your internet browser will stop Goggle Analytics from tracking any part
of your visit to pages within this website.
HOW WE USE COOKIES
A cookie is a small file which asks permission to be placed on your computer’s hard drive.
Once you agree, the file is added and the cookie helps analyse web traffic or lets you know
when you visit a particular site. Cookies allow web applications to respond to you as an
individual. The web application can tailor its operations to your needs, likes and dislikes by
gathering and remembering information about your preferences. We use traffic log cookies
to identify which pages are being used. This helps us analyse data about web page traffic and
improve our website in order to tailor it to customer needs. We only use this information for
statistical analysis purposes and then the data is removed from the system. Overall, cookies
help us provide you with a better website, by enabling us to monitor which pages you find
useful and which you do not. A cookie in no way gives us access to your computer or any
information about you, other than the data you choose to share with us. You can choose to
accept or decline cookies. Most web browsers automatically accept cookies, but you can
usually modify your browser setting to decline cookies if you prefer. This may prevent you
from taking full advantage of the website.
CONTACT FORMS AND EMAIL LINKS
Should you choose to contact us using the contact form on our contact us page or an email
link, none of the data that you supply will be stored by this website or passed to / be
processed by any third party data processor.
Instead the data will be collated into an email and sent to us over the Simple Mail Transfer
Protocol (SMTP). Our SMTP servers are protected by TLS (sometimes known as SSL) meaning
that the email content is encrypted using SHA-2, 256-bit cryptography before being sent
across the internet. The email content is then decrypted by our local computers and devices.
We also hold details on our computers relating to the information you provide us with on our
contact forms or email links. We do this in order to reply to your enquiry.
If you do not want us to keep any of your details on file please advise us.
We do not exchange, sell, rent or give away your email address or any other details to other
companies.
EMAIL NEWSLETTER
If you are signed up to our email newsletter, your email address is forwarded
to MailChimp who provide us with email marketing services. We consider MailChimp to be a
third party data processor. The email address that you submit will not be stored within this
website’s own database or in any of our internal computer systems.
Your email address will remain within MailChimp’s database for as long as we continue to use
MailChimp’s services for email marketing or until you specifically request removal from the
list. You can do this by unsubscribing using the unsubscribe links contained in any email
newsletters that we send you or by requesting removal via email. When requesting removal
via email, please tell us the email address that is subscribed to the mailing list.
If you are under 16 years of age you MUST obtain parental consent before joining our email
newsletter.
While your email address remains within the MailChimp database, you will receive periodic
(approximately 8 times a year) newsletter-style emails from us.
THIRD PARTY DATA PROCESSORS
We use a number of third parties to process personal data on our behalf. These third parties
have been carefully chosen. Both of these third parties are based in the USA and are EU-U.S
Privacy Shield compliant.
Google (Privacy policy) Mailchimp (Privacy policy)
DATA BREACHES
We will report any unlawful data breach of this website’s database or the database(s) of any
of our third party data processors to any and all relevant persons and authorities within 72
hours of the breach if it is apparent that personal data stored in an identifiable manner has
been stolen.
DATA CONTROLLER
The data controller of this website is: John Horton
Please note, we are constantly reviewing how we process and protect data. Therefore, changes to our policy may occur at any time. We will endeavour to publicise any changes.